I temporarily cannot access my device. 

In case you don't have your device handy, you may also use a desktop Authenticator Application to login to LiqNET. Some examples are WinAuth (Windows only) and Authy (Cross platform).


I'm getting "Incorrect Code" errors.

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow these steps to correct this.


Have a new phone or a secondary device? (Using your back up code/ Recovery key)

You’l need an Authenticator installed on this device. You can use your back up code/ recovery key to restore your account access. Follow these steps to use your 16 digit recovery key.


Don’t have a back up code/ recovery key?
If you do not have a backup of your private digit key, please open a support ticket at LiqNET Support for assistance.